Contracting with Individual and Agency Providers

EON will enter into contracts with providers when they have been selected by an individual to provide services agreed upon in an individual service plan (ISP). NEON holds Supported Living provider contracts for the following counties:  Ashtabula, Columbiana, Geauga, Lake, Mahoning, Medina, Portage, Stark and Wayne. 

The following information is needed prior to contracting with NEON: 

• Letter stating you wish to enter into a general operating agreement with NEON (including name, address and phone number)
• Copies of certification from ODMRDD

Compensation process

EON processes invoices for payment to providers.  All clean invoices will be processed and checks are generally mailed within 10 business days of NEON’s receipt of the invoice.

PAS – Payment Authorization for supported living
A PAS authorizes payment to a certified, contracted provider.  A PAS is generated when NEON receives authorization from the county board.

Billing Information
Payments will be generated by an individual invoice sent by the provider.  This invoice will be for actual services provided and agreed upon in an individual service plan (ISP). The provider should send invoices to NEON for the following counties: Ashtabula, Columbiana, Geauga, Lake, Mahoning, Portage, Stark and Wayne.

Per contract, the following information is to be included on the invoice:

• Provider name, address and phone number
• Time period of the services billed
• Individual receiving service
• Number of actual units provided in this time period
• Authorized cost per unit per individual (found on PAS)
• Total amount of the invoice for all individuals